PREMIUM BOUQUETS WITH DELIVERY IN BERLIN

Privacy Policy – Suddenly CHAT

Last updated: November 2025

This Privacy Policy describes how Suddenly Flowers – Viktoriia Synia (“we”, “our”, or “us”) collects, uses, and protects personal data in connection with the use of the “Suddenly CHAT” application and our WhatsApp Business communication.

1. Data Collection

We collect and process only the data necessary to respond to customer inquiries and manage communication between customers and our store team. This may include:

2. Purpose of Processing

We use the collected data solely for communication related to our flower shop services, order management, and customer support.

3. Legal Basis

The processing of data is based on Article 6(1)(b) and (f) GDPR — fulfillment of a service request and legitimate interest in providing efficient customer communication.

4. Data Storage and Security

We store data securely and only for as long as necessary to provide our services or as required by law. All communication is handled through secure and GDPR-compliant platforms.

5. Data Sharing

We do not sell or share personal data with third parties, except for necessary technical providers (e.g., Meta Platforms Ireland Ltd. for WhatsApp API) under data processing agreements.

6. User Rights

Under GDPR, users have the right to access, correct, or request deletion of their personal data. To make a request, please contact us at info@suddenly-flowers.de.

7. Contact

Suddenly Flowers – Viktoriia Synia
Spichernstraße 8, 10777 Berlin, Germany
Email: info@suddenly-flowers.de
Website: https://suddenly-flowers.de